Customer
A/S & Maintenance
A/S & Maintenance
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SPEEDY
We respond swiftly and resolve issues without delay.
Operating a dedicated management system based on nationwide branches, we adhere to the principle of dispatching within 2 hours of receiving an A/S request and resolving it within 24 hours.
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SATISFACTION
We operate based on satisfaction, not mere completion.
Through our preemptive inspection team, we proactively identify problems and resolve their root causes to provide services free from recurrence.
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STOPLESS
We enhance trust through relentless quality improvement.
We continuously improve quality and elevate service standards by analyzing actual cases for each A/S issue and building a database (DB).
Post-Installation Management System
01Installation and Operation Training
Installation Training : Deploy management and operation personnel to the site during installation to conduct basic training on the machine's structure and operating principles. This enables them to perform initial inspections and simple troubleshooting directly when issues arise.
Operation Training : After installation completion, conduct hands-on training focused on the product's structure, operating principles, operation methods, and corrective actions for error occurrences.
02Maintenance Documentation Provision
Provide operational manuals, machine specifications, emergency troubleshooting guides by error type, management guidelines, service sheets, and daily/weekly/monthly inspection forms.
03Complimentary After-Sales Service
- Complimentary after-sales service provided during the contract period after installation (excluding consumables and malfunctions caused by improper handling).
- After the complimentary service period ends, a cost-based maintenance contract is recommended.
04Preventive Inspection
- Dedicated service teams at each branch office operate to reduce response times.
- Regular preventive inspections help prevent service calls.